1. Credits are prepaid digital services
Credits are a prepaid balance used to pay for document processing. One credit is consumed per page for the simplest document profile; more complex profiles consume additional credits per page as shown on the Credits page.
2. When credits are consumed
Credits are deducted when a document page is successfully submitted for processing. If a page fails to process due to a fault on our side, the credits for that page will be returned to your balance.
3. Refunds
Credit purchases are generally non-refundable because credits are consumed as digital services are performed. We will refund a credit purchase only where:
- we are required to do so by law;
- there was a billing error caused by us; or
- you purchased credits in error and contact us within 14 days without having used them.
4. Expiry
Purchased credits do not expire for 12 months from the date of purchase unless otherwise stated in a promotional offer. Free starter credits expire if the account remains inactive for more than 12 months.
5. Cancellations
Credits are not a subscription. There is no recurring charge unless you choose to make a further purchase. You may close your account at any time; any unused credits will be forfeited unless a refund is due under section 3.
6. Failed extractions
If an extraction fails to complete or returns no usable output because of an error in our service, the credits for that page will be automatically refunded to your balance. You do not need to request a manual refund in this case.
7. Contact
For refund or billing questions, contact us at contact@axiometra.com.