1. Infrastructure
AxioExtract runs on managed cloud infrastructure with physical and environmental controls provided by the underlying platform. Access to production systems is restricted and authenticated.
2. Encryption
Data is encrypted in transit using TLS. Data at rest is encrypted using the encryption mechanisms provided by the cloud platform.
3. Access controls
Authentication is handled through secure, token-based sessions. Documents are stored in private buckets scoped to your organisation and are subject to row-level access controls in the database. Users can only access documents and extraction outputs belonging to their own organisation.
4. Logging and monitoring
We log service activity for operational and security purposes. Logs are retained for a limited period and access is restricted.
5. Backups
The platform maintains automated backups of application data. You remain responsible for exporting and retaining copies of extraction outputs that are important to your business.
6. Vulnerability reporting
If you discover a security issue, please report it to us at contact@axiometra.com. We ask that you do not publicly disclose the issue until we have had a reasonable opportunity to address it.
7. Limitations
No service can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for reviewing extracted data before use.